FREE DELIVERY ON ORDERS OVER £50*

          Email us at: enquiries@brodiecountryfare.com                          or phone us on: 01309 641 555

Customer care

Terms & Conditions

Brodie Countryfare
Brodie, By Forres, Moray, IV36 2TD 01309 641555


Privacy policy
At Brodie Countryfare we value your privacy.  This privacy policy sets out how Brodie Countryfare uses and protects any information that you give us when you use this website.

Brodie Countryfare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Data Protection
For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and the General Data Protection Regulation (GDPR) or any subsequent and successor legislation.\

Brodie Countryfare Ltd is the controller of any personal information we hold about you.

PERSONAL INFORMATION

Personal information that may be collected refers to any information about an individual from which that person can be identified.  So what information do we collect?

1) ONLINE ORDERS

If you place an online order we require your name, billing address, delivery address, email address and phone number.

Financial transactions are processed by SagePay, our external payment services provider. In order to process your transaction SagePay will require your credit/debit card details. Brodie Countryfare does not collect or have access to your card details. SagePay’s privacy policy can be found at: www.sagepay.com.

2) ONLINE REGISTRATION

We require your name, billing address, email address and password.

3) NEWSLETTER REGISTRATION

We require your name and email address

We may also collect information regarding your visit to brodiecountryfare.com.  This may include your geographic location, browser and device type, how you were forwarded to our site (e.g. google, email marketing) products and pages viewed and duration of visit.  This information may be collected without registering for a Brodie Countryfare account. 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

To process your order
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt-out of receiving these emails at any time
Any information collected about customers browsing habits are used for statistical analysis and to continuously improve the Brodie Countryfare website
Our courier service has selected access to your details for delivery purposes

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Reasons We May Contact You

If you have signed up to our newsletter we will update you about exciting new products, sales and offers that are exclusive to our mailing list.

We will contact you by email with notifications and updates on your order.

If successful in entering any of our competitions we may notify you by email or telephone.

We may contact you by telephone or email should there be a problem with your order

Your Rights

Right of access – you have the right to obtain confirmation that your data is being processed and ask for access to your personal data.  You can request this information via email enquiries@brodiecountryfare.com or by post by contacting:
Brodie Countryfare, Brodie, By Forres, Moray IV36 2TD

This information will be provided free of charge.  However, we reserve the right to charge a reasonable fee when a request is manifestly unfounded or excessive or to comply with requests for further copies of the same information.  This does not mean that we will charge for all subsequent access requests.  We will provide this information without delay and within 1 month of request receipt.  This can be extended to 2 months where requests are complex or numerous.  If this is the case we will inform you within one month of receipt of the request and explain the reason for the extension. 

Right to rectification and erasure – you are entitled to have personal data rectified or removed if it is inaccurate, incomplete or no longer necessary

Data Portability – in addition to access rights you can request a copy of your information that we hold in commonly used machine readable format.

Marketing Communications

You can sign up through our online sign up form when you create an account or by ticking the opt-in box during the checkout process.  You can also sign up for the newsletter instore.  Marketing communications are sent via the email address provided.

Unsubscribe from Marketing Communications

If you no longer wish to receive marketing communications simply click the unsubscribe link in any email communication or alternatively contact us by mail, email or telephone on the following details:  Brodie Countryfare, Brodie, By Forres, Moray IV36 2TD  Email enquiries@brodiecountryfare.com Tel 01309 641555

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Any Questions?

If you have any questions regarding your personal data or our privacy policy please get in contact with us at enquiries@brodiecountryfare.com or 01309 641555.  Alternatively, you can write to us at:

Brodie Countryfare
Brodie, By Forres
Moray
IV36 2TD

 

 

 

FREE DELIVERY ON ORDERS OVER £50*

          Email us at: enquiries@brodiecountryfare.com                          or phone us on: 01309 641 555